Evidence · Performance & journey

Too few people arrive.Of those who do, few progress.

A 12-month read of the Environmental Products hub and its supporting pages, in three connected beats.

01Acquisition

Under 400 monthly users, weighted to direct and paid

Performance

Performance overview

A 12-month view of audience volume, engagement and channel mix. The site saw a major paid-driven traffic event peaking in February 2026, before normalising in spring.

Total Users
8,485
75.6%
Apr 26 vs Mar 26
Total Sessions
8,718
Across 12 months
Avg Bounce Rate
61.1%
12-month average
Peak Month
Feb 26
2,781 users
Users & Sessions — 12 months
Monthly volume trend
Peak then sharp drop

Traffic peaked in February 2026, then fell sharply through March and April.

Weakest month: May 25

Only 57 users, 98% below the peak (most likely due to new page and content being launched).

Channel mix over time
Visits by marketing channel (stacked)
Channel share — 12 month total
Display3,618 · 41.4%
Direct2,655 · 30.4%
Organic Search1,338 · 15.3%
Social707 · 8.1%
Other210 · 2.4%
Referral132 · 1.5%
Email74 · 0.8%
Paid3 · 0.0%
Why it matters: Display-led spikes inflate volume but not engaged demand. Rebalance investment toward Organic Search and Direct to build a more durable, qualified traffic base.
Bounce Rate
Lower is better — note the spike during the high-volume campaign window
So what

Headline volume is flattered by paid spikes. Organic and AI/LLM discovery are weak — Shell is not capturing always-on demand at the scale the business needs.

02Progression

Carbon Credits dominates entry, but rarely passes users forward

Page analysis

Page analysis

Page-level review across the 12-month window. The Environmental Products hub dominates as both an entry and exit point, a clear focus for the refresh.

Top exit pages — total exits over 12 months
Click a bar to inspect monthly trend
Dominant exit point

The main Environmental Products page is consistently the dominant exit page across the period. There is a need to prioritise stronger onward journeys from the Environmental Products page, especially to Project Types, Contact Us and related Environmental Products content.

Total recorded exits

Across the 12-month window the site recorded 8,805 exits, concentrated in just a handful of pages.

Top CTAs by total clicks
Excludes cookie banner CTAs are shown separately for context
Best content CTA

“Explore carbon credits” was the strongest content CTA in April. Consider prioritising this CTA language and placement across page modules.

User journeys

User journey & behaviour

How visitors arrive, move and disengage. Mobile dominates volume but drops off quickly, scroll depth is volatile, and most journeys end after a single page.

New vs Returning users
Returning share over the full period: 6.7%
Single-page journeys

Most recorded visits had no clear onward progression.

Acquisition vs retention

Just 6.7% of users are returning, the site is heavily acquisition-led, with limited evidence of recurring engagement.

Device visits
Mobile spiked sharply during the campaign window
Mobile bounce risk

Mobile traffic spiked in January and had a high bounce rate.

Scroll depth by month
% of viewers reaching each scroll threshold
Scroll depth collapsed

Scroll depth dropped during Feb, Mar, then recovered in April, most likely a result of the paid campaign. Lower April traffic appears more engaged.

Top referring domains
google.com1,102
independent.co.uk271
linkedin.com215
merkur.de203
bing.com154
thesun.co.uk123
lnkd.in62
bgr.com52
Referrer dependency

Search and media referrers drove meaningful traffic spikes. Separate always-on search/referral trends from PR/media-driven spikes in reporting.

Journey snapshot
Top entry path, drop,off, and onward navigation for the selected month
Top entry path
environmental,products/environmental,products.html
78 visits
Funnel drop,off
No drop,off recorded.
Onward navigation
/carbon,credits.html34
/project,types.html21

User journey and content-flow analysis

1
Current entry points

The current Environmental Products journey appears to start primarily through the Environmental Products homepage, Carbon Credits and the Report page. The Environmental Products homepage generated 9,647 traffic-volume page views across May 2025 - April 2026, Carbon Credits generated 5,278 visits across April 2025 - March 2026, and the Report page generated 1,714 visits over the same supporting-page reporting period.

2
Homepage onward signals

The strongest homepage onward signals are towards Carbon Credits and Project Types, not immediate conversion. Explore carbon credits generated 281 clicks, Discover more project types generated 186 clicks, and Contact our experts to find out more generated 56 clicks.

3
Weak progression from homepage

The Environmental Products homepage recorded 3,997 visits with no recorded next step in the months where path data was available, including 1,201 in Jan 2026 and 261 in Apr 2026. This indicates that although the homepage offers onward routes, most recorded visits are not progressing into deeper EP content.

4
Carbon Credits as awareness-stage content

Carbon Credits currently appears to act as the main awareness-stage content page. It generated 5,278 visits, 5,709 page views and 1,590 Organic Search visits, making it the strongest supporting page by both total traffic and organic contribution.

5
Project Types as the next logical step

Project Types generated 1,929 visits and had stronger relative engagement than Carbon Credits, with 50.65% weighted bounce rate and 25.34% weighted 75%+ scroll depth. This makes it a logical consideration-stage next step.

6
Missed progression from Carbon Credits

Carbon Credits attracts the largest supporting,page audience, but it also recorded 4,903 no recorded next-step visits, equal to 92.9% of total Carbon Credits visits. This suggests the page is not yet consistently bridging users into deeper consideration content.

7
Specialist and lower,funnel pages are under,connected

Compliance Markets generated 606 visits and had the highest weighted average time on site at 1:45, but it also had a 70.30% weighted bounce rate and 87.6% weighted self-exit share. Partnering with Shell generated only 869 visits, but had the lowest weighted bounce rate of the supporting pages at 49.48%.

8
Report page as a content,flow opportunity

The Report page attracts a credible audience that exits without being routed, but it recorded 1,666 no recorded next-step visits, equal to 97.2% of visits. This suggests thought-leadership traffic is not being routed effectively into related educational, consideration or commercial pages.

So what

The page does the awareness job, not the routing job. Project Types is the natural next step and is under-used on every device; Compliance Markets and Partnering sit outside the flow entirely.

03Supporting pages

The Report attracts a credible audience that exits without being routed.

Deep,dive

Supporting EP pages

A 12-month review of the five pages that support the Environmental Products hub, traffic, engagement, journey behaviour and organic,search contribution, one page at a time.

Page views
11,162
All 5 supporting pages, 12 months
Sessions
10,396
Combined visits
Unique users
9,984
Sum across pages (may double-count)
Organic visits
2,960
From search engines

Page-level summary — 12 months

Click a row to load the detailed trends below. Bounce, scroll and self-exit are 12-month averages.

PageViewsSessionsOrganicBounceScroll 75%+Avg timeSelf-exit
Carbon credits
/environmental-products/carbon-credits.html
5,7095,2781,59052.0%17.4%1:2177.8%
Project types
/environmental-products/project-types.html
2,1071,92943542.7%29.9%1:0866.7%
Report page
/carbonmarketreports.html
1,7791,71444457.0%13.5%1:3193.0%
Partnering with Shell
/environmental-products/partnering-with-shell.html
94586933146.4%26.7%1:1178.6%
Carbon compliance markets
/environmental-products/compliance-markets.html
62260616063.0%21.1%1:4782.3%
Selected page

Carbon credits

/environmental-products/carbon-credits.html
Views
5,709
Sessions
5,278
Bounce
52.0%
Organic share
42.8%
Traffic — 12 months
Engagement quality — 12 months

Top next step by month

MonthMost common next stepNo recorded next step
Apr 250
May 25/carbon,credits (8 visits)7
Jun 25/carbon,credits (50 visits)138
Jul 25/carbon,credits (40 visits)163
Aug 25/project,types (41 visits)164
Sep 25/project,types (43 visits)1,390
Oct 25/project,types (44 visits)408
Nov 25/project,types (45 visits)377
Dec 25/carbon,credits (31 visits)257
Jan 26/carbon-credits.html (49 visits)581
Feb 26/carbon-credits.html (58 visits)661
Mar 26/project-types.html (30 visits)757
Self-exit share: 77.8%

Share of sessions where the user left the site directly from this page without a recorded next step, a strong signal of where journeys break.

Scroll depth 75%+: 17.4%

Proportion of visitors reaching at least three,quarters down the page. Low numbers point to long, dense content or unclear value above the fold.

Peak month: Sep 25

Highest page-view month with 1,462 views. Worth checking against campaign activity or referrer spikes in the same window.

IssueLikely CauseImpactPriority
Entry pages are not consistently moving users into deeper consideration content.Weak internal linking, unclear next-step hierarchy, same-page loops or incomplete journey tracking.High-value entry traffic is not progressing through the Environmental Products section.High
Project Types is a strong consideration page but is not being used enough as the next step.Users may not be clearly prompted to move from what are carbon credits to which project types are right for me.Consideration-stage content is under-leveraged.High
Specialist Compliance content is isolated from the wider journey.The page may answer a specific need but lacks clear onward routes into solutions, partnering or contact.Specialist users may leave before reaching Shell-specific support or conversion options.Medium
Partnering with Shell is a lower,funnel opportunity that receives too little traffic.Lower-funnel content is not prominent enough from awareness and consideration pages.Users who may be closer to conversion are not being guided to the most relevant commercial page.High
Report page traffic is not being converted into the Environmental Products journey.Thought,leadership content may lack contextual next,step CTAs into Environmental Products product and solution pages.Organic and credibility,driven traffic is not feeding the commercial journey.Medium
So what

A clear missed-conversion asset — supporting content brings quality traffic but feeds nothing into Carbon Credits, Project Types or Partnering.

Takeaway

Low acquisition. Weak progression. Clear opportunity.

  • 01

    Acquisition is underpowered: low volume, weak organic and AI, reliant on paid spikes.

  • 02

    Progression is weak: entry pages don't route users into evaluation or specialist content.

  • 03

    Supporting assets like the Report bring quality traffic but feed nothing forward.